+8801832515847
Last Updated: [Insert Date]
At [Your Business Name], customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1.1 You may request a return within [X days, e.g., 7/14 days] from the date of delivery.
1.2 To be eligible for a return, your item must be:
Unused and in the same condition as you received it.
In the original packaging with all tags, labels, and accessories included.
Accompanied by a receipt or proof of purchase.
1.3 Certain items cannot be returned, including:
Perishable goods (e.g., food, beverages, flowers).
Personal care products (e.g., cosmetics, perfumes if opened).
Customized or personalized items.
Sale or clearance items (unless defective).
2.1 If you receive a defective or damaged product, we will replace it at no additional cost.
2.2 Exchanges are subject to product availability. If a replacement is not available, we will issue a refund.
3.1 Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
3.2 Approved refunds will be processed within [X business days, e.g., 7–10 business days], and the amount will be credited to your original payment method.
3.3 Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).
4.1 Customers are responsible for the cost of return shipping unless the item is defective or sent in error.
4.2 We recommend using a trackable shipping method, as we are not responsible for lost return parcels.
5.1 Orders may be canceled within [X hours, e.g., 12/24 hours] of placing the order if not yet processed or shipped.
5.2 Once shipped, the order cannot be canceled but may be eligible for return under this policy.
If you have any questions or need assistance with your return, refund, or exchange, please contact us:
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]